Role:                      Alarm Monitoring & Fault Management Level 1

Rate/Salary :     Competitive

Location:            Timisoara, Romania

Job type:            Permanent

Detailed JD *(Roles and Responsibilities)

Service Description: Technician/engineer responsible to perform the alarm monitoring and 1st level of troubleshooting, trouble ticket E2E (create, update, follow-up, close), lock/unlock NEs, network status, Mails requests (answer, distribution to right teams). Team is organized as a NOC working in close connection with Telco Customer and acting as their point of contact, has a reactive and proactive role. Responsibilities: Service Desk (SD) Service – interface receiving calls for service.  Providing entitlement, triages of the complaint, opening ticket, escalating to appropriate support team, and ownership of call originator communication.

High level activities are as below:

• Service Desk
• Alarm Monitoring (AM) Service
• Fault management (FM) Service
• Event Management (EM) Service
• Incident Management (IM)
• Support Business Continuity

Responsibilities:

• Open/receive tickets
• Receive/make phone calls in the interest of solving network issues
• Isolate and diagnose faults
• Supporting and driving field technicians (from Telco or other subcontractors)
• Escalate tickets to correct entities like Level 2 or equipment vendor to reach resolution, according to process documentation
• Constantly notifies Telco the status and final resolution if incidents
• Identify tickets that have a risk of exceeding SLAs and communicate status
• Provide analysis and trends, launch corrective actions to avoid recurring incidents and minimize future problems and network availability
• Create and implement Change Requests in accordance with process documents
• Analysis and RCA reports

General Skills:

• Preferred MsC diploma in technical domain
• English skills at upper intermediate level
• French Skill at intermediate level
• Ability to learn
• Analytical skills
• Communication skills
• Teamwork attitude in global, multicultural environment

Required Skills: Radio 2G, 3G, 4G

• Huawei
• Ericsson

Ethernet/IP/ATM

• Nokia (Alcatel). Huawei
• English minimum level B1
• French minimum level B2
• Process oriented
• Availability to work Shifts, Nights, Weekends
• Recommended Network Management experience 1 year
• Radio Network & Transmission knowledge (as a plus)
• Product knowledge (as a plus):
  • E// & H Radio 2/3/4G
  • ATM & SDH Nokia (Alcatel)
  • Microwave basic understanding principals
  • Basic Telecom knowledge and Basic IP Know-how
• Office tools (outlook, word, excel skills), ticketing tools experience

Experience: 1-2 years of experience of operating telecom Alarm Monitoring & Fault Management for a Wireless Network (2G / 3G / 4G).  If you’re interested in this role, forward an up-to-date copy of your CV to cv@ibuconsulting.com or apply online